Refund policy
Refund & Return Policy
Last Updated: 2026
Thank you for shopping with Ultimate Store. We want you to be satisfied with your purchase. This Refund & Return Policy explains when and how you can return products and request a refund or replacement.
1. Return Period
You may request a return within [ 7/14 ] days of receiving your order.
To be eligible for a return, the product must generally be:
- Unused and in its original condition.
- In the original packaging, where applicable.
- Free from damage, stains, odors, or signs of use.
- Returned with any tags, accessories, manuals, or other items included with the original purchase.
Products that do not meet these conditions may not qualify for a return, except where applicable law provides otherwise.
2. How to Request a Return
Before sending a product back, please contact us at:
Email: [CUSTOMER SERVICE EMAIL]
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the product, if requested
Do not send a product back without contacting us first. We will provide return instructions where your return is approved.
3. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for return shipping costs.
If we sent you the wrong product or the product arrived damaged or defective, please contact us before returning it. We will review the issue and, where appropriate, provide a replacement, refund, or other remedy.
4. Refunds
After we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refund processing times may vary depending on your bank, card issuer, payment provider, or other financial institution.
We are not responsible for delays caused by your payment provider after we have initiated the refund.
5. Partial Refunds
In certain circumstances, only a partial refund may be issued, where permitted by applicable law.
Examples may include:
- Products returned with missing parts or accessories.
- Products returned damaged due to customer handling.
- Products showing signs of use beyond what is reasonably necessary to inspect the product.
6. Non-Refundable Products
Certain products may not be eligible for return or refund, including products that are:
- Personalized or custom-made.
- Perishable.
- Sold as final sale.
- Opened or used where health or hygiene considerations prevent resale.
- Digital products or downloads, where applicable.
- Gift cards, except where required by law.
Any product-specific return restrictions will be disclosed on the product page or at checkout where applicable.
7. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible.
Send us:
- Your order number.
- A description of the problem.
- Clear photographs or video showing the damage or defect.
- Photographs of the packaging where relevant.
After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution.
8. Incorrect Product
If you receive a product that is different from the product you ordered, contact us at [watches@ultimatestore.com].
Please provide your order number and photographs of the product received.
If we confirm that an incorrect item was sent, we will work with you to arrange an appropriate replacement or refund.
9. Exchanges
If we offer exchanges, they are subject to product availability.
If the replacement product is unavailable, we may provide a refund or another appropriate solution.
Price differences or additional shipping costs may apply where permitted and disclosed to you.
10. Sale Items
Sale or discounted products may be subject to different return conditions.
Unless otherwise stated, sale products remain subject to applicable consumer rights and the terms of this policy.
Products specifically marked “Final Sale” may not be eligible for return except where required by applicable law.
11. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
[watches@ultimatestore.com]
We will try to cancel the order before it is processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. In that situation, you may need to follow the applicable return procedure.
12. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it:
- Check your bank or payment account.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times can vary.
- Contact us if the refund still has not appeared after the expected processing period.
Email: [CUSTOMER SERVICE EMAIL]
13. Return Address
Do not send returns to the address on your shipping label unless we specifically instruct you to do so.
Once your return request is approved, we will provide the appropriate return address and instructions.
Return Address:
[Lahore Cantt Pakistan]
14. Customer Responsibilities
Customers are responsible for ensuring that returned products are packaged securely to prevent damage during return shipping.
We may not be responsible for products that are damaged or lost while being returned by the customer, except where applicable law provides otherwise.
We recommend using a shipping service that provides tracking for higher-value returns.
15. Refund Timeframe
Once an approved return has been received and inspected, we aim to process eligible refunds within [3–7 business days].
Your bank or payment provider may require additional time to display the refund in your account.
16. Consumer Rights
This policy does not affect any statutory rights or consumer protections that cannot legally be excluded or limited under the laws applicable to your purchase.
Where local law provides you with additional rights, those rights will continue to apply.
17. Contact Us
If you have questions about our Refund & Return Policy, please contact:
Ultimate Store
Email: watches@ultimatestore.com
Phone / WhatsApp: +92 3028374728
Business Address: Lahore Cantt Pakistan
We are happy to help with your return or refund request.
Thank you for shopping with Ultimate Store!